Refund policy

Last updated: November 2, 2026

30-day return window

You may request a return within 30 days after your order is delivered. Contact SNOWZZY at support@snowzzy.com with your order number, the item you wish to return, and details of your request.

How to return an item

Contact us before shipping an item back. We will provide return instructions and the correct return destination for your order. The business contact address shown below is not a confirmed return warehouse address; do not send a return there without written instructions.

Return shipping

The customer pays standard return shipping. If an item arrived damaged, faulty, or incorrect, contact us before arranging or paying for return transport so we can assess the issue and provide appropriate instructions. Please include relevant photographs where possible. This policy does not limit any rights you have under applicable law.

Refunds

We will notify you of the outcome of your return and refund request. Approved refunds are processed within 14 business days of approval. Any additional time for a bank or payment provider to display a refund is outside that processing period. We will explain the applicable refund method when confirming approval. If more than 14 business days have passed since approval, contact us with your order number.

A shorter refund deadline required by law takes priority. Refunds for cancelled unshipped orders or shipping delays are handled in accordance with applicable law and are not delayed by this standard return-refund timeframe.

Exchanges

Exchanges are accepted. Contact us within 30 days after delivery with the item and replacement you would like. We will confirm availability, any price difference, and return and replacement instructions before you proceed.

Contact

SNOWZZY
Email: support@snowzzy.com
Phone: +1 (843) 631-8780
Business contact address: 1600 W I-240 Service Road, Oklahoma City, OK 73159, USA.