FAQ

Where do you ship?

We ship within the United States only. We do not offer international shipping.

How much is shipping?

Standard US shipping is free.

How long does delivery take?

Order processing takes 1–2 business days. Estimated transit after dispatch is 5–10 business days, giving a total estimated delivery time of 6–12 business days. Business days exclude weekends and public holidays. Delivery dates are estimates.

How do I check my order?

Use any tracking details issued for your order or contact support@snowzzy.com with your order number.

Can I request a return?

Yes. Contact us within 30 days after delivery to request a return and obtain instructions. Do not send an item to the business contact address without written return instructions.

Who pays for return shipping?

The customer pays standard return shipping. For damaged, faulty, or incorrect items, contact us first for assessment and instructions.

When will an approved refund be processed?

Within 14 business days of approval, unless a shorter legal deadline applies. Your bank or payment provider may require additional time to display the refund.

Do you accept exchanges?

Yes. Contact us within 30 days after delivery to discuss the replacement, availability, and instructions.

What warranty applies?

Warranty terms vary and must be verified for the specific product. No blanket manufacturer warranty is promised. Contact us with the model number before ordering if you need coverage details.

How do I contact you?

SNOWZZY
Email: support@snowzzy.com
Phone: +1 (843) 631-8780
Business contact address: 1600 W I-240 Service Road, Oklahoma City, OK 73159, USA.

Support hours are not yet confirmed.